Strategic Technology Solutions Advisors
Your resource for identifying, selecting, negotiating, implementing, and managing business technology services.
Your resource for identifying, selecting, negotiating, implementing, and managing business technology services.
At Solvo Telecom Consulting,
Our Mission is to collaborate closely with our clients to achieve their desired state, readiness for transformation, existing and forthcoming technological capacities, and growth-oriented priorities that focus on enhancing the consumer experience.
Our Team of experienced and knowledgeable technology professionals is passionate about helping businesses succeed. We work closely with our clients to understand their unique needs and provide tailored solutions leveraging expert relationships with technology suppliers to lower the risk of doing business.
We want to be your primary point of contact for all technology advisory services designed to help your organization stay competitive while navigating through today's digital landscape.
Engagements are tailored to the client.
Working collaboratively on digital transformation initiatives to achieve strategic, financial, and operational objectives.
With a success-driven unified communications platform, network (Traditional PRIs, SIP, Business Telephone Lines, Toll-Free, SD-WAN, MPLS, DSL/DIA, Cloud, P2P), Contact Center as a Service, Mobility, Machine Learning/AI, and multi-channel engagement solutions.
We partner with organizations to position them for success and growth with Unified Communications as a Service (UCaaS).
We enhance productivity, collaboration, and consumer experience.
We emphasize optimized infrastructure with valuable features and functionalities.
We value multi-channel integration for metrics-driven results and ease of customer engagement.
We partner with clients to enhance Contact Center's operations.
We develop contact center strategies unique to business objectives.
We evaluate infrastructure solutions such as on-prem or in the cloud with Contact Center as a Service (CaaS).
We encourage multi-Channel integration (Chat, Email, SMS, CRM, Machine Learning/AI).
We understand menu prompting/IVR call flows and workflow optimization solutions.
We are here to assess and implement Workforce Management best practices for agent retention, productivity, and customer experience.
We will leverage metrics-driven assessment to improve Customer Experience (CX).
Our automated Solvo TEM solutions are custom to client-specific requirements.
We support Fixed. Mobile. Cloud. UCaaS. SaaS. Utilities.
Our inventory management and lifecycle support include Provisioning Engineering for Move, Add, Change, and Disconnects (MACD).
We are here to help with sourcing and vendor management: RFP/RFI, Contract Terms & Conditions negotiations, Benchmark, ROI, and migration support.
We will help achieve Technology Cost Reduction via continuous Audit & Optimization and cost containment: Removal of obsolete services, Rightsizing underutilized or overutilized services on licenses, Dispute resolution/Credits, Contract terms and conditions and rate adherence, and Billing errors management.
We have an established network of technology professionals to support our client's day-to-day operations bridging the gap between technology and strategic objectives: TEM, IT/Telecom, Project Management, on-Site or remote Staff Augmentation.
We support Digital Transformation projects to help clients with the quickest Return on Investment dedicated to project timelines adherence, assist with decommissioning of legacy services, and track to completion.
Our clients are assigned subject matter experts in adherence to their statement of work.
We will help achieve Technology Cost Reduction via continuous Audit & Optimization and cost containment: Removal of obsolete services, Rightsizing underutilized or overutilized services on licenses, Dispute resolution/Credits, Contract terms and conditions and rate adherence, and Billing errors management.
Cyber Security: Identify, Protect, Detect, Respond
Cloud: Connectivity, Computing, IAAS, Storage, SAAS Management
IoT: Sensors, Reporting, Vertical - Specific IoT
Solvo Telecom ConsultinG LLC
100 Pearl Street, 14th Floor, Hartford, CT 06103
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